The VerSwift guarantee

Meets the written acceptance criteria you approve at order — or we redo it free with a different specialist.

One sentence, no asterisks. Here’s exactly what it covers, what it doesn’t, and why it works.

What the guarantee is

A redo, free, by a different specialist

If your delivery misses any criterion on the checklist you approved at order, we redo the work at no charge — and we assign a different senior specialist to do it. Fresh eyes, not a defensive patch job by the person who missed it.

A refund if the redo misses too

If the redone delivery still fails the approved criteria, you get your money back. That's the whole chain: meet the spec, or redo free, or refund.

Judged against a checklist you approved

The standard isn't our opinion of the work or your mood on delivery day. It's the written criteria both of us agreed to before a dollar changed hands.

What the guarantee is not

A guarantee you can trust has edges. These are ours, stated up front.

It is not a delight guarantee

We can't promise you'll love every creative choice — taste is subjective, and a guarantee built on feelings is a guarantee built on arguments. We promise the delivery meets the criteria you approved. Put what matters to you in the criteria, and it's covered.

It is not unlimited revisions

Fixes for missed criteria are always free. But 'I've changed direction' or 'let's also add…' is new scope, not a defect — it's handled as a paid change order you approve before any work or billing happens.

It is not an open-ended refund policy

Refunds follow the chain: a delivery that misses the criteria gets a free redo first; a redo that misses again gets refunded. We don't refund work that meets the spec you approved.

Why written criteria make this work

Most disputes between buyers and freelancers aren’t about bad work — they’re about two different pictures of “done” that were never written down. The buyer expected one thing, the freelancer built another, and now it’s a negotiation with no referee.

Written acceptance criteria remove the negotiation. Before you pay, both sides agree to the same checklist of specific, checkable statements. On delivery, each one is either met or it isn’t. That objectivity is what lets us make the guarantee strong: we can afford to promise a free redo and a refund precisely because “missed the spec” has a clear meaning.

It protects you the same way it protects us. You never have to argue that something is wrong — you point at the line on the checklist.

Common questions

Who decides whether a criterion is met?: The criteria are written to be checkable, not debatable — 'responsive at 375, 768, and 1280 px', 'test form submission delivered to your inbox', 'four articles of 1,500+ words matching the approved briefs'. For criteria like these, the delivery either does the thing or it doesn't. If a genuine dispute comes up, our team reviews the delivery against the written criteria and shows you exactly how each one was checked.
What if I approved criteria that turn out to be wrong for me?: The criteria are the contract, so read them before you pay — that's why we show them up front instead of burying them. If your needs change after ordering, tell us early; changing the criteria mid-production is a change order, and we'll quote it before doing anything.
Why a different specialist on the redo?: Because a redo by the same person tends to defend the first attempt. A different vetted specialist starts from the criteria, not from the failed draft. It also keeps our incentives honest: specialists who miss criteria lose work to their peers.
How fast is a redo?: Redos jump the queue. They're scheduled ahead of new orders at the same tier, and we tell you the redo deadline when we confirm the defect.
Does the guarantee differ between Express and Studio?: No. The tiers change how the work is produced and how fast it arrives. The guarantee, the criteria, and the sign-off are identical.

Read a spec before you spend a dollar

Every catalog item shows its acceptance criteria up front. Go see what “guaranteed right” looks like in writing.

Browse the catalog